Digital Wallets FAQs
What is a Digital Wallet?
A digital wallet uses contactless payment technology from an eligible device to allow merchants to receive customer payments. It creates an electronic version of your AOCU card(s), assigning them a virtual account number for added protection. Once created, you can use your digital wallet at participating merchants.
Where can I use Digital Wallet?
In-store – look for the contactless symbol on payment terminals
Online – checkout faster online when you see your wallet logo
In-app – pay safely, securely, and easily in your favorite apps
Is there a fee for using Digital Wallet?
Advantage One does not charge any fees to add your debit card to your digital wallet. The terms and conditions of your debit card will still apply to any purchases made. Third-party data and/or text rates may apply. Also, the use of any app is subject to the app publisher’s rules.
Your payment information is stored in the digital wallet app, not on your phone. The app assigns each debit card a virtual card number associated only with the digital wallet and mobile device you use. Additionally, most apps require security measures before authorizing the transaction. Devices may also require enabling security features (such as codes, drawn patterns, fingerprints, or face IDs to unlock the device) before allowing you to load cards.
How secure is Digital Wallet?
Digital wallets are considered safer than traditional wallets because of the security authentication features needed to gain access. Digital wallets heavily encrypt all banking details to help keep them secure.
Can my digital wallet be stolen?
Although there are programs that allow thieves to try and steal your information, it would be extremely difficult for them to gain enough information to be able to replicate your card. They would also need to be in close contact with your device to get any information. Online and phone purchases typically require information that is not transmitted by the digital wallet, so again, thieves would not have enough info to complete any transaction.
Additionally, if your information were to be stolen, the credit union can block any charges that come through the digital wallet.
What should I do if my device or physical card is lost or stolen?
In both cases, contact the Card Services department at Advantage One ((734) 676-7000) to have your card shut off and any fraudulent transactions blocked.
If your physical card is missing, remove it from your digital wallet and replace it with the new card number. If your digital wallet is stolen, change your passwords and add your replacement card number.
What happens when I replace my device?
If you replace your device, you may need to add your debit card information to the app again. Check on your new device to see if the card information is carried over once you download the app.
What happens when my physical card expires?
The app, whichever you use, will generally prompt you to update your card information. Cards come from Advantage One via the USPS.
Dual credit card holders, for example:
If a husband and wife have the same card number, can the card be loaded on different phones?
Yes.
Can I load the same card on two phones?
Yes. The card example above would then have two tokens associated with it.
How long does it take for my Digital Wallet to start working?
In most cases, once your card is authenticated, it is ready to use. In rare incidences, it can take up to 24 hours for your card to be authenticated.